FAQ

Appointments

Visit the “book an appointment” tab or booking site.

Elayne’s book is only open at 2 month increments. If there is no availability this means she is fully booked. Add yourself to her waitlist for days that you are available for service and as she receives cancellations she will book your appointment in her openings.

You have access to make changes to all appointments by logging into your Vagaro account.

Waxing

Long lasting smooth skin. No cuts or irritations from shaving. No dark, itchy stubble hair.
The hair needs to be at least ¼ of an inch (size of a grain of rice). If hair is not long enough and can not be fully removed at the day of appointment you are still responsible for appointment fees.
  • Discontinue any acne, anti-aging,  topical creams and medications.
  • No sun exposure for at least 24-48 hours or any current sunburn.
  • Arrive with no make-up if you are a brow client.

Yes, you can absolutely still get waxed on your cycle! You are required to wear a menstrual cup or tampon. Please keep in mind that you are more sensitive around this time of the month. If you are concerned about waxing around your cycle please make sure to schedule your appointment during a different time of the month as cancellation policy still applies if you decide to cancel less than 24 hours.

It is recommended to get waxed every 3-4 weeks to train the hair on any given body part to a new growth cycle. After your hair has been trained, every 4-6 weeks is ideal. This will also vary depending on how quickly your hair grows.

Facial and body waxing can begin when both child and parent are comfortable and ready. Parent/Guardian consent and presence is required for all waxing for those who are under the age of 18.

Yes, you can absolutely still get waxed while pregnant! Due to hormonal fluctuations you may feel more sensitive. Any concerns regarding waxing please consult with your doctor.

Pain tolerance varies per person and you will not know until you give it a try! I will ensure that during your waxing service you will be comfortable and can ease any discomfort.

Taking antibiotics or topical acne medications will cause skin sensitivity and result in skin lifting when waxed. You must be off of Accutane for at least 6 months before scheduling a wax.

Facials

Facials are recommended every 4-6 weeks as this will support the skin’s life cycle leading to sustainable results.

Elayne treats all conditions and specializes in acne. She has experience with treating sensitive skin, hyper-pigmentation and signs of aging. If you have specific concerns that you are looking to treat please schedule a virtual consultation as this allows Elayne the space to treat from a holistic perspective.

All conditions are welcome.

Pre-facial: Discontinue any acne, anti-aging, topical creams and medications. No sun exposure for at least 24-48 hours or any current sunburn. Arrive with no make-up including mascara. It is not necessary to do your morning routine right before coming to your facial.

Post-facial: Do not cleanse your skin the night of your facial you may pick back up the next morning. No picking. Stay hydrated!

Send Elayne an email if you have any questions or concerns.

Yes, you can get facials while working with a dermatologist. Please make Elayne aware of any topical/oral medications you are given from your dermatologist.

Shop

All of our orders are shipped via [USPS/UPS]. You will receive an email update with your tracking number once your order has shipped!

All orders are processed within 1-3 days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

Service is subject to shipping delays. Delivery times are estimates, and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

Once your order has shipped, you will receive a tracking email within 1-2 business days. Please allow [USPS/UPS] up to 48 hours to reflect updates on their tracking page.

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

Shipments up to $50 are automatically insured. We offer the option to purchase shipping insurance for orders over $50 for an additional cost.

Please be aware that we may require your assistance when proceeding with filing a shipping insurance claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

We accept returns and exchanges requests for un-open products only.

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 24 hours – 443-885-0812.