Policies

Arrival Instructions

Upon arrival, park in a reserved Moonlyte Studio or guest spot. Walk into Suite D, remove your shoes at door, have a seat, and Elayne will call you when ready. Be aware the door may be locked sometimes due to specific treatments that require Elayne to be in the treatment room. If the door is locked please wait in your car and send a text message letting her know you have arrived (443-885-0812). Elayne will allow you inside the building once she is ready.

Cancellation Policy

  • All deposits are non-refundable and non-transferrable this includes rescheduled appointments. All rescheduled appointments will require a new deposit that will automatically charge to the card on file. Any changes to your appointment must be sent to hola@moonlytestudio.com
  • All cancellations must be made 48 hours in advance. Failure to cancel within 48 hours will result in an additional 15%of the service total that will automatically charge to the card on fileCancelled appointments will result in a surrender to your deposit as they are non-transferrable and non-refundable.
  • No shows will be charged 100% of the service total. The second time you fail to show up for an appointment, you will be banned from booking further services, NO EXCEPTIONS
  • If you are MORE THAN 10 minutes late you will need to reschedule and will be charged 100% of service
  • Changing services after booking is prohibited. All services have specific time frames that are blocked off to accomodate you. For example: If you book a brow shaping and tint and decide you no longer want the tint service at time of appointment you will be charged for service that was booked even if you choose not to receive.
  • Brazilian Clients: You can get waxed during your cycle (must have a tampon or menstrual cup in), if you choose to not wax while on your cycle please plan appointments accordingly. If your time of the month is unpredictable, please wait to schedule until after it is done to avoid having to cancel. 
  • Moonlyte Studio will not service any clients with symptoms of ANY ILLNESS (cold/flu/covid-19). Our policy still applies and the sooner you cancel, the better. 
  • Moonlyte Studio reserves the right to charge for late cancellations and no-shows.

Class Cancellation Policy

Class cancellations must be made 24 hours in advance.

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